Bilingual Match Support Specialist
At Big Brothers Big Sisters, we build bonds that change children’s lives. Join us as a Match Support Specialist
and help make and sustain those bonds between our volunteers (“Bigs,”), youth (“Littles,”) and
parent/guardians. Match Support Specialists help to establish and build bonds between Bigs and Littles
through regular, supportive communication. They ensure for child safety and great outcomes for our kids. The
Match Support Specialist is at the heart of our program team, which works collaboratively across the
organization and community. Together, we are focused on helping children develop the life skills they need to
graduate high school ready for college or career.
1. Provide one-on-one and group match support to volunteers, youth, and parent/guardians as they build
bonds and enduring relationships. Ensure for child safety, match relationship development, positive
youth development and volunteer satisfaction. Identify and address potential problems and build on
2. Develop interventions to identify and strengthen match relationships that require extra support.
3. Keep children safe by applying child safety and risk management knowledge, policies and procedures.
4. Establish, monitor and meet goals for match length and customer satisfaction. Use appropriate
databases and measurement surveys to track and assess match vitality and match impact on youth
development. Provide timely and comprehensive documentation of all contacts and match
5. Produce positive outcomes in the following areas: match closure rate, frequency of match closures,
average match length, volunteer rematch rate, and customer satisfaction.
6. Help to organize, in partnership with other staff members, activities for matches that build life skills,
strengthen match relationships and create group interaction and agency affiliation.
7. Support ongoing volunteer involvement through individualized recognition, annual events, and re-engagement
8. Conduct volunteer and child enrollment as needed, including: individual and group orientations,
interviews, reference checks, safety and mentor trainings.
1. Bilingual in Spanish and English. Ability to fluently communicate with native Spanish speakers.
2. Minimum Bachelor’s degree (social services, human resources, communication or related field
3. Minimum 2 years of experience working with school age youth and teen populations
4. Excellent oral and written communication skills
5. Great customer service.
6. Strong relationship building skills and ability to navigate difficult and sensitive situations.
7. Proficiency in child safety and risk management knowledge, policies and procedures.
8. Culturally competent and able to relate well with a diverse population.
9. Strong collaboration and team skills.
10. Ability to prioritize, using time and resources effectively and efficiently.
11. Proactive and solution-oriented mind-set.
12. High-level proficiency in applying child safety and risk management knowledge, policies and
procedures throughout all aspects of the job
13. Proficiency in working with Microsoft Office suite.
14. Must have car and valid drivers’ license, meeting in-state insurance requirements.
15. Must pass background check.
1. Direct assessment and relationship development experience with child and adult populations.
2. Program development and program management experience.
3. Teaching or training experience.
4. Experience with social media, website, and communications
Supervisor: Community Based Program Manager
Pay and Benefits
Full-time position: $31,500-$33,500
100% employer paid Health, Dental, and Vision
Generous paid time off and holiday schedule
Please send cover letter and resume to firstname.lastname@example.org.
Position open until filled.