We are here to start something

Start working with usBig Brothers Big Sisters Columbia Northwest is looking for a diverse group of entrepreneurial professionals who are interested in building a mentoring organization to serve thousands of children across Oregon and Southwest Washington.

Bilingual Match Support Specialist

At Big Brothers Big Sisters, we build bonds that change children’s lives. Join us as a Match Support Specialist and help make and sustain those bonds between our volunteers (“Bigs,”), youth (“Littles,”) and parent/guardians. Match Support Specialists help to establish and build bonds between Bigs and Littles through regular, supportive communication. They ensure for child safety and great outcomes for our kids. The Match Support Specialist is at the heart of our program team, which works collaboratively across the organization and community. Together, we are focused on helping children develop the life skills they need to graduate high school ready for college or career. 

Position Responsibilities
1. Provide one-on-one and group match support to volunteers, youth, and parent/guardians as they build bonds and enduring relationships. Ensure for child safety, match relationship development, positive youth development and volunteer satisfaction. Identify and address potential problems and build on strengths.
2. Develop interventions to identify and strengthen match relationships that require extra support.
3. Keep children safe by applying child safety and risk management knowledge, policies and procedures.
4. Establish, monitor and meet goals for match length and customer satisfaction. Use appropriate databases and measurement surveys to track and assess match vitality and match impact on youth development. Provide timely and comprehensive documentation of all contacts and match developments.
5. Produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.
6. Help to organize, in partnership with other staff members, activities for matches that build life skills, strengthen match relationships and create group interaction and agency affiliation.
7. Support ongoing volunteer involvement through individualized recognition, annual events, and re-engagement strategies.
8. Conduct volunteer and child enrollment as needed, including: individual and group orientations, interviews, reference checks, safety and mentor trainings.

1. Bilingual in Spanish and English. Ability to fluently communicate with native Spanish speakers.
2. Minimum Bachelor’s degree (social services, human resources, communication or related field preferred.)
3. Minimum 2 years of experience working with school age youth and teen populations
4. Excellent oral and written communication skills
5. Great customer service.
6. Strong relationship building skills and ability to navigate difficult and sensitive situations.
7. Proficiency in child safety and risk management knowledge, policies and procedures.
8. Culturally competent and able to relate well with a diverse population.
9. Strong collaboration and team skills.
10. Ability to prioritize, using time and resources effectively and efficiently.
11. Proactive and solution-oriented mind-set.
12. High-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of the job
13. Proficiency in working with Microsoft Office suite.
14. Must have car and valid drivers’ license, meeting in-state insurance requirements.
15. Must pass background check.

Preferred Qualifications
1. Direct assessment and relationship development experience with child and adult populations.
2. Program development and program management experience.
3. Teaching or training experience.
4. Experience with social media, website, and communications

Supervisor:  Community Based Program Manager

Pay and Benefits
Full-time position: $31,500-$33,500
100% employer paid Health, Dental, and Vision
Generous paid time off and holiday schedule

To apply
Please send cover letter and resume to jobs.jobs@bbbsnorthwest.org.

Position open until filled.

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Headquarters: 1827 NE 44th Avenue, Suite 100, Portland, OR 97213

Main Line:  503.249.4859

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