Big Brothers Big Sisters Columbia Northwest is currently looking to fill the following positions within our organization.
Bilingual Match Support Specialist
Our Match Support Specialists play a critical role in establishing and fostering these relationships through working closely with our volunteers ( “Bigs”,) youth (“Littles,”) and parent/guardians. As a Match Support Specialist, you will ensure positive impacts for youth, constructive and satisfying relationships between children and volunteers, child safety, and a strong sense of affiliation with BBBS on the part of volunteers. You will have the opportunity to develop, implement, and promote match activities and programs in concert with other BBBS staff as well as supporting enrollment and match creation efforts. Our job is to help each child achieve success in life through high aspirations, greater confidence, and development of academic and life skills. Join us in making a difference.
Individual Match Support 75%
Provide one-on-one and group match support to volunteers, youth, and parent/guardians as they establish and foster strong mentoring relationships between volunteers and children. Ensure child safety, match relationship development, positive youth development and volunteer satisfaction. Identify and address potential problems and barriers as early as possible.
Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures.
Establish, monitor and meet goals for match length and customer satisfaction. Use appropriate databases and measurement surveys to track and assess match vitality and match impact on youth development. Provide timely and comprehensive written summaries of all contacts. Assess reasons for match closure.
Produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.
Programmatic Match Support 10%
Develop, implement, and promote match activities and programming that are relevant to youth developmental needs, strengthen match relationships, and create opportunities for group interaction and agency affiliation.
Develop, implement, and promote training for mentors and parent guardians. Support programming for postsecondary success “Finish Strong.”
Enrollment and Match Creation 10%
Conduct volunteer and child enrollment as needed, including: individual and group orientations, interviews, reference checks, safe and mentor trainings.
Support new matches by encouraging match to set up their first get-together.
BBBSNW Agency Support 5%
Support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies.
Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
Bilingual in Spanish and English. Ability to fluently communicate with native Spanish Speakers.
Minimum Bachelors degree (social services, human resources, communication or related field preferred)
Minimum of 2 years experience working with school age youth and teen populations (3 years experience in lieu of social services or related degree.)
Understanding of child development, relationship development and family dynamics.
Excellent oral and written communication skills reflecting solid customer service.
Strong relationship building skills and ability to navigate difficult and sensitive situations and conversations with calm and thoughtfulness.
Proficiency in child safety and risk management knowledge, policies and procedures.
Culturally competent and able to relate well with a diverse population.
Strong collaboration and team skills.
Ability to prioritize, using time and resources effectively and efficiently.
Proactive and solution-oriented mind-set.
High-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of the job.
Proficiency in working with Microsoft Office, database and spreadsheet management.
Must have car and valid drivers’ license, meeting in-state insurance requirements.
Must pass background check.
Direct assessment and relationship development experience with child and adult populations.
Program development and program management experience.
Teaching or training experience.
Director of Programs
100% Employer paid Health, Dental, and Vision for the employee
20 Paid Time Off (PTO) days annually