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Effectively communicate with enrollment staff to coordinate match meetings between the parent/guardian, the youth, and the volunteer(s) to be matched.
Conduct match meetings between the parent/guardian, the youth, and the volunteer(s). Facilitate activities for the match to get to know each other; explain and collect match documentation from all parties involved; encourage match to set up their first get-together; enter information in appropriate databases.
Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Promptly notify supervisor regarding concerns, which may negatively impact the match.
Document and monitor all elements of match support and supervision.
Assess individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Develop, market and present match activities that offer volunteers and children a variety of opportunities for group interaction and agency affiliation.
Implement and promote match activities to support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies.
Establish, monitor and meet goals for match length and customer satisfaction. Utilizing survey’s to assess match impact on youth development.
Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for completion.
Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
Identify and promote re-engagement of volunteers as Bigs, board members, donors and in other volunteer capacities
Conduct client enrollment including: parent/child interviews, brief assessment, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
Collaborate with other service delivery staff to ensure smooth transition among functions.
Identify and eliminate barriers interfering with the completion of the enrollment process.
Review and follow-up on references as appropriate. Immediately bring to the attention of the supervisor concerns regarding reference information, which may influence the volunteer enrollment process.
Conduct volunteer and client reassessments/updates as indicated.
Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of the agency.
Provide timely and comprehensive reports and recommendations for participation in the program based upon assessments of each individual volunteer.
Determine matches and schedule match meetings in accordance with volunteer and family schedules.
Make recommendations to Caseworkers (Match Support Specialists) for training and support needs.
Maintain accurate paperwork for each match according to BBBSA and agency standards.
Enter information into Agency Information Management system.
Other duties as assigned by supervisor.